Saturday, August 11, 2012

Google authentication issues

We noticed yesterday that users authenticating via Google accounts, well, weren't: instead of accessing your existing accounts, you were being assigned a new account. With a quarter million users authenticating to SUSE Studio via Google, that's a big problem.

We've been working hard at fixing the situation, but we've not yet found the solution. In the meantime we have found a workaround.  Authentication via Google uses OpenID, and the unique identifier we receive back after you login with your credentials is an OpenID URL.  We keep that URL on file, and that's how we connect you back to your account.  Although directly requesting authentication via Google isn't working right now, logging in via that OpenID URL works.

In order to get that URL, you'll need to have us email it to you.  Visit https://susestudio.com/account/help and enter your email address or username. We'll email you a list of methods you can use to login, including the OpenID URL of your Google account.  With that URL in hand, head back to http://susestudio.com/login, select OpenID, end paste in the OpenID URL.  Google may ask you to verify that you want to login to SUSE Studio, after which you'll have access to your full account, as if nothing had happened.

Logging in via an OpenID URL

We're working hard to fix the problem, but in the meantime, we want to make sure you have access to your work.  We'll update here and on Twitter when we have things resolved.  Sorry for any inconvenience caused.

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